AEM Creative Agency (“AEM”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, store, use, and disclose your personal information when you visit our website, engage our services, or otherwise interact with AEM Creative Agency.

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1. What Information We Collect

We may collect the following types of information:

• Personal details such as your name, email address, phone number, postal address, and company name.

• Billing or payment details if you purchase products or services through our website.

• Information you provide through forms, event registrations, competitions, surveys, or online inquiries.

• Communications sent to us via email, social media, or our website.

• Technical information including your IP address, browser type, device information, and website activity through cookies or similar technologies.

• Sensitive information (such as health data or background details) will only be collected with your explicit consent and only when necessary for our business purposes.

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2. How We Collect Information

We collect information in several ways:

• Directly from you (e.g., when you fill out a form, sign up for newsletters, make a purchase, or contact us).

• Automatically, through your use of our website and digital platforms via cookies, analytics tools, and similar tracking technologies.

• From third parties, such as service providers, social media platforms, or business partners, when relevant to our services.

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3. Why We Collect and Use Your Information

We use personal information for purposes including:

• To respond to your inquiries, provide services, and communicate with you.

• To process payments, bookings, and transactions.

• To manage client relationships and provide customer support.

• To send updates, news, or promotional materials (only if you have opted in).

• To analyse website traffic and improve our services, marketing, and user experience.

• To comply with legal obligations, resolve disputes, or enforce our Terms & Conditions.

You can opt out of receiving marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

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4. How We Store and Protect Your Data

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

This includes the use of secure servers, password protection, encryption, and restricted staff access to sensitive information.

While we take appropriate security measures, no system is entirely secure. You acknowledge that you provide information at your own risk.

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5. Disclosure of Information

We may share your personal information with:

• Third-party service providers who assist in our operations (e.g., payment gateways, marketing agencies, or IT providers).

• Event partners or sponsors where necessary to deliver an agreed service (only with your consent).

• Regulatory or law enforcement authorities where required by law.

• Professional advisers (e.g., accountants or legal counsel) under confidentiality agreements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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6. International Data Transfers

Some of our third-party service providers may be located outside Australia.

Where personal data is transferred overseas, we take reasonable steps to ensure the receiving party upholds privacy standards consistent with the Australian Privacy Principles.

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7. Cookies and Analytics

Our website uses cookies and analytical tools (such as Google Analytics) to track user behaviour and website performance.

These tools collect non-personal data to help us understand user engagement, improve functionality, and personalise content.

You can disable cookies through your browser settings; however, this may affect your ability to use some parts of the website.

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8. Accessing or Correcting Your Personal Information

You may request access to, or correction of, your personal information at any time by contacting us.

We will respond within a reasonable timeframe and may require verification of your identity before releasing information.

If we refuse your request (e.g., for legal reasons), we will provide written notice explaining why.

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9. Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

When information is no longer needed, it is securely deleted or de-identified.

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10. Your Rights and Choices

You have the right to:

• Access your personal data held by us.

• Request correction or deletion of your information.

• Withdraw consent for marketing or communications.

• Lodge a complaint if you believe your privacy rights have been breached.

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11. Complaints

If you have concerns about how AEM Creative Agency handles your personal information, please contact us first.

We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology.

All updates will be posted on this page with the revised “Last Updated” date.

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13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us at:

AEM Creative Agency

Email: inquiries.aem@gmail.com

ABN: 39460160336